Equal Opportunity Case Manager

The Equal Opportunity Case Manager conducts initial intakes with individuals to identify concerns related to discrimination, harassment, or sexual misconduct, ensuring access to appropriate supportive campus and/or community resources and accommodations. The position also supports the Office of Equal Opportunity Services (EOS) through high-level case and database management, maintaining accurate documentation, and generating regular data reports for compliance and reporting purposes.

• Conducts prompt outreach to individuals who allege discrimination, harassment, or sexual misconduct, including initial intake to identify issues of concern and ensure that students, faculty, and staff have access to appropriate supportive campus and/or community resources.
• Oversees follow-up with individuals affected by possible discrimination, harassment, or sexual misconduct and liaises with other departments and faculty to confirm accommodations and supportive measures.
• Ensures that all necessary documentation related to intake meetings and investigations is updated and maintained in the case management system, coordinating closely with the Equal Opportunity Specialist and Title IX/Equal Opportunity Officer.
• Assists in the development and maintenance of accurate recordkeeping systems and provides data reports related to Clery reporting, public information requests, internal audits, etc.
• Researches and analyzes data to identify trends and fulfill Equal Opportunity federal and state compliance regulations.
• Works closely with campus partners and constituents to support Equal Opportunity functions.

• Performs other related duties as required

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• N/A

• Case management experience related to support services and/or investigations preferred.
• Demonstrated knowledge of Equal Opportunity laws preferred.

Knowledge:

• Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline.

Skills:

• Good technical skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a university community.

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Student Success Direct Support

• Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Contributes to student success through careful monitoring of student progress within caseload.
• Promotes student success through regular and persistent outreach to student caseload.
• Provides encouragement and guidance to foster student success.
• Shares relevant knowledge and insight to apprise students of programs and services available to them.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.