Systems Administrator IV

Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure. This position requires personnel be routinely reviewed to determine whether or not criminal history or continuous connections for the government or political apparatus of a foreign adversary might prevent the employee from being able to maintain the security or integrity of the infrastructure.

The Systems Administrator IV provides technical support and services to internal and external users for many of the enterprise technologies utilized by the university.

• Administers, secures, troubleshoots, and supports Microsoft technologies for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
• Administers, secures, troubleshoots, and supports VMWare for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
• Administers, secures, troubleshoots, and supports the Identity and Access Management system for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
• Administers, secures, troubleshoots, and supports the Multi-Factor Authentication system for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
• Administers, secures, troubleshoots, and supports the Disaster Recovery solution for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
• Maintains up to date with trends and developments in relevant technologies

• Performs all other duties as assigned

Direct Reports:

• Lower level System Administrators including any student workers

Delegation of Work:

• May assign duties as required

Supervision Given:

• May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Required Education:

• Bachelor's degree in Computer Science, Computer Information Systems, or a related field

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of Microsoft technologies; knowledge of VMWare;
• Knowledge of identity management technology;

Skills:

• Strong analytical and problem solving skills;
• Excellent interpersonal and communication skills

Abilities:

• Ability to research and troubleshoot issues;
• Ability to train others; ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Ability to maintain the security or integrity of critical infrastructure.

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Clarity of vision, precise hand-eye coordination, and the ability to identify and distinguish colors is required
• Must be available to be on-call and work outside normal business hours when required.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.